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1. General Terms and Conditions

Our General Terms and Conditions apply to all customers who order from CustomDogCoats.com. We recommend reading these terms & conditions carefully before making a purchase on our online store or ordering a custom dog coat.

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2. The Binding Nature of the Order

To place an order, you must be at least 18 years old and have a permanent delivery address within our delivery area. Temporary addresses, like PO boxes or hotels, are not considered valid delivery addresses. By placing an order, you agree to our General Terms and Conditions and the use of your personal data and cookies as per our privacy policy.

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3. Prices and Product Information

Our website displays the current prices. While we strive for accuracy, prices may change, and we reserve the right to cancel orders due to pricing errors. Additional costs like payment and delivery fees depend on your chosen method and are clearly presented at checkout.

CustomDogCoats.com aims to keep price and product availability information accurate but does not guarantee it. In cases of clear pricing errors, we may cancel the order.

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4. Deliveries and Delivery Pricing

Orders to the USA and Canada are shipped within approximately two weeks from the order date. Delivery times depend on the dispatch date. You'll receive an order confirmation via email, and in case you don't, please check your spam or junk folders before you contact us. We may adjust the delivery method for better service or if the chosen method is unsuitable. We are not responsible for delays caused by our logistics partners or changes in delivery times.

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5. Payment Methods

The only accepted payment method for CustomDogCoats.com is by Credit Cards (Visa, Mastercard, etc.). Your information is fully secure, protected by encryption and additional authorization processes.

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6. Right of Withdrawal or Cancellation

CustomDogCoats.com complies with the Consumer Protection Act. You can cancel a distance sales agreement within 24 hours of placing your order.

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7. Products Damaged During Transport

In case your package or ordered products are damaged during transport, report it immediately at the collection point and contact our team to request a replacement.

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8. Complaints

If you receive the wrong product, incorrect quantity, or damaged goods, please notify CustomDogCoats.com immediately through our Contact Us page.

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9. Force Majeure

We are not responsible for any delivery obstructions, impediments, or delays due to circumstances beyond our control.

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10. Processing of Personal Data

CustomDOgCoats.com processes personal data according to the prevailing personal data legislation. Learn more in our Privacy Policy.

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11. Intellectual Property Rights

All content on our website is protected by copyright and is the property of CustomDogCoats.com and/or its subsidiaries. Reproduction, transfer, distribution, or retention of website content without explicit prior written consent is prohibited.

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12. Cookies

We use cookies to enhance your website experience. You can adjust your browser settings to block cookies, but please note that this may affect certain website functions.

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13. Dispute Resolution

In case of disputes, we encourage negotiation as the primary means of resolution. As a first step including outside help, you agree to mediation through the Clarksville Mediation Center. All mediation is binding.  If needed, disputes will be settled in the Clarksville, TN District Court in the USA, or the Consumer Disputes Board.

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Warmest Regards,

CustomDogCoats.com Team